At bronxriverempiregardensshop, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please review our return policy and follow the steps below to initiate a return.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Sale items, gift cards, and final sale items are not eligible for returns.

Return Process

• Contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).

• Pack the item(s) securely in the original packaging, if possible. Ensure that all tags are attached.
• Include the original packing slip or a printed copy of your order confirmation email.
• Write the RMA number clearly on the outside of the package.

• Use a trackable shipping method to send the package to the return address provided by our customer service team.
• You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the package is received.

• Once we receive your return, our team will inspect the item(s) to ensure they meet our return criteria.
• If the item(s) pass inspection, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Refunds

• Refunds will be issued to the original payment method used at the time of purchase.
• Original shipping charges are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately at [email protected] with your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund.

Contact Us

If you have any questions about our return policy or need further assistance, please contact our customer service team at [email protected].

We hope that our Refund & Return policy gives you peace of mind when shopping at our store. If you have any further questions or concerns, please do not hesitate to contact us.